- A recent survey from J.D. Power revealed that as the use of telehealth has become more widespread, consumer satisfaction has fallen. According to the study, 36 percent of patients are using telehealth in 2021– a fourfold increase compared to 2020. Approximately half of all customers reported using telehealth because of convenience and timely access to care and more than a third because of safety. However, satisfaction with telehealth services has declined due to emerging pain points: limited services, inconsistent care, misinformation about costs while using telehealth, confusing technology, and a lack of provider details. (Article here)
- Rock Health released is Q3 funding report, indicating that digital health funding in the third quarter topped $6.7 billion. The results bring total funding for the year to a record $21.3 billion, following a record year in 2020. So far, there have been 541 deals, with an average deal size of $39.4 million. Investments in the substance use disorder support space also continue to climb. So far in 2021, digital health companies have raised $793 million—a 4x increase from 2018’s $198 million. (Report here)
October 5, 2021
Health IT