- Kaiser Permanente has launched a multichannel support center to better address the social needs of members and nonmembers. The Community Support Hub is a self-service online directory of community resources and also includes a call center for referral assistance. The hub will enable Kaiser to have more touch points with patients and better address the overall health of its communities, and it will bolster the efforts of care and service teams and increase the organization’s understanding of its populations’ needs to drive further partnerships and investments in its communities. (Article here)
September 11, 2023
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